Ensure Premium Performance with Our Maintenance & Service Solutions

Choose from one-off servicing or all-inclusive maintenance plans tailored to your needs.

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Service Plans

Service plans available in the UK only. On models without filtration (e.g., Outdoor range), filter-change elements don’t apply.

Smart Service Plan

Indoor Range Only

Proactive, IoT-enabled care for our indoor range. Live monitoring and usage analytics trigger filter changes only when needed - reducing plastic waste and engineer miles while keeping water quality and uptime at their best.

  • Usage-based filter change monitoring (changed when required)
  • Smart water quality detection
  • Usage insights (litres dispensed, bottles saved & more)
  • Full sanitisation of the system
  • Safety & system inspection
  • Priority breakdown+ response (issues detected early to minimise downtime)
  • Genuine Elkay parts & filters
  • Parts & labour included
Get a Quote

Gold Plan

All Products

Our most comprehensive scheduled care. Annual service and preventative maintenance with priority response to maximise uptime, safety and compliance throughout the year.

  • Annual service & preventative maintenance check
  • 2 planned filter changes per year
  • System sanitisation
  • Safety & system inspection
  • Priority breakdown response
  • Genuine Elkay parts & filters
  • Parts & labour included
Get a Quote

Silver Plan

All Products

The essentials for dependable performance. Annual service, preventative maintenance and safety checks to keep your system clean, compliant and running smoothly.

  • Annual service & preventative maintenance check
  • 1 planned filter change per year
  • System sanitisation
  • Safety & system inspection
  • Genuine Elkay parts & filters
Get a Quote

Bronze Plan

All Products

Flexible, pay-as-you-go support. Book sanitisation, filter changes or repairs when you need them - ideal for low-use sites or teams with in-house maintenance.

  • Pay-as-you-go flexibility
  • Filter change & sanitisation as needed
  • Genuine Elkay parts (charged separately)
Get a Quote

Why Choose Us?

Exclusive UK Elkay Partner

We’re proud to be the exclusive authorised partner for Elkay bottle filling stations in the UK. That means direct access to genuine parts, faster support, and expert knowledge you won’t find anywhere else. When it comes to Elkay, we’re the people to trust.

Approved & Accredited Technicians

All of our engineers are fully vetted, trained, and approved to service Elkay and other leading hydration systems. You can count on consistent service quality, full compliance, and peace of mind with every visit.

Fast Response Times

When issues arise, we’re ready. With nationwide coverage and priority call-out availability, we’re structured to respond quickly and efficiently - helping you minimise disruption and keep your refill points flowing.
Service & Maintenance FAQs

We know choosing the right service option can raise a few questions. Here are the most common queries we get about our maintenance and servicing - so you know exactly what to expect before booking.

A regular service every 6–12 months is recommended, depending on usage. For high-traffic sites, we suggest a biannual service to ensure filters, sanitation, and safety checks are always up to date. Our maintenance plans make this easy by scheduling visits automatically.
Our one-off servicing includes a full sanitation and system clean, health & safety checks, and a detailed service report. For rental units, we also include a filter replacement as standard. For owned units, filters can be replaced at an additional cost.
We offer an emergency call-out service with fast response times. An engineer will visit your site to diagnose and resolve the issue as quickly as possible, helping minimise downtime for your business.
Yes—our Gold Plan includes replacement parts (excluding major components such as compressors). The Silver Plan covers labour, servicing, and filter changes, with parts billed separately if required.
We provide nationwide coverage across most of the UK. Some remote areas may carry additional travel charges, but our team will confirm this when you request a quote.

Get a Quote

Need help with servicing or maintenance? Send us a message and one of our experts will get back to you shortly.

Call Us

0333 335 6908

Email Us

support@waterrefillgroup.com

Customer Service & Sales

Monday–Friday, 9am–5pm

UK & EU Distribution Hubs

Buckinghamshire, UK
Tilburg, Netherlands